PCC2000 System – FAQ2019-03-22T16:50:50+00:00

FAQ – Click on PCC2000 manual for complete instructions

We recommend calling your pool builder or a pool professional

Do the nozzles need to be set in a specific sequence?2019-01-10T16:47:44+00:00

The nozzles themselves do not need to be sequenced, as they will not stay in sequence for long.

How do I determine if a sticking nozzle is a nozzle problem or a valve problem?2019-01-10T15:17:32+00:00

Turn off the pump. If the nozzle retracts it is a module problem. If the nozzle stays up it is a stuck nozzle. (Exception PCC fixed nozzles. See PCC fixed nozzles.)

How do I get debris out of the body so my nozzle will go in?2019-01-10T15:26:28+00:00

Before installing a nozzle into a body that has been without a nozzle for any period of time the line, allow the system to blow the line to eliminate any debris that may have fallen into the line. If some debris, rocks, is to heavy to lift out of the line, place the install tool over the hole to create turbulence in the body cup. This will eliminate any debris in the body cup.

How do I know what size the nozzle jets should be on my in-floor system?2019-03-18T22:22:04+00:00
  1. PCC, Vector, Vanish, Vanquish, Vector, (large floor nozzles)
    1. one nozzle on a circuit = ¾ inch.
    2. two nozzles on a circuit = both ½ inch.
    3. Three nozzles on a circuit = (1) ½ inch, (2) ea. 3/8 of an inch.
    4. four nozzles on a circuit = all 4 jet sizes 3/8 of an inch.
  2. Fixed nozzles on any OF THE ABOVE SYSTEMS(large floor nozzles aimed towards the main drain) and stay up all the time the pump is on. JET SIZE if 4 or less feet from drain, ¼ inch, 4 to 8 ft. from the main drain, 3/8 of an inch.   THIS TYPE OF NOZZLE DOES NOT ROTATE, AND MUST BE AIMED AT the Main Drain.
  3. PV3, Cyclean, PCC step nozzle, Vantage step nozzles, Vanquish step nozzles, PVR, and Eco (small floor or step nozzles)
    1. Two nozzles on a circuit = 5/8 inch.
    2. Three nozzles on a circuit = 5/8 inch.
    3. Four nozzles on a circuit = 2 each 5/8 inch and 2 each 3/8 of an inch.
    4. Five nozzles on a circuit = 1 each 5/8 of an inch and 4 each 3/8 an inch.
    5. Six nozzles on a circuit = I each ¼ inch 5 each 3/8 inch.NOTE: THE SMALLER THE JET SIZE THE LESS CLEANING DISTANCE IT WILL COVER.
How do I winterize my pool?2019-01-10T17:09:50+00:00

Winterizing a Paramount Pool & Spa Systems in-floor pool is the same as any pool with a main drain; it just has a few more lines to winterize. These procedures are to be used in addition to standard winterization methods normally used in your area.

Click on this link for winterizing instructions

How do water falls, solar heating, spa spillovers, in-line chlorinators and dirty filters effect my cleaning system?2019-01-10T16:52:55+00:00
All of these things take away flow and pressure from the in-floor cleaning system. When the in-floor system does not have proper flow and power it will not clean properly. Contact Technical Support at Paramount Pool and Spa Products at 800-621-5886 or jserkland@1paramount.com for technical support to get help on whether or not you can add any of these things to your pool and how they would affect the clean ability of the in-floor system.
How does the system remove debris from the pool?2019-01-10T17:08:20+00:00

Strategically placed nozzles sweep up the dirt and debris and keep it in suspension so it is removed through the skimmer and drain as the water is turned over by the filtration system.

How many hours per day should I run my in-floor system?2019-02-19T15:39:22+00:00

The starting point is: on a one water valve system you should run it 4 hours a day. On a system with two or three water valves start at 5 ½ hours a day. New pools with little or no landscaping or extreme weather conditions may require more time. If the pool is cleaning properly then you can reduce the cleaning time by ½ hour amounts until it is not doing the proper job, then go back to the amount of time that worked.   Note: the answer above is based on the water valve having the proper pressure. The normal range is 17 to 25 psi. The pressure may vary than this range depending on what PSI it takes to properly clean the pool.

I am having my pool resurfaced is there anything I should be aware as far and the cleaning nozzles?2020-02-28T15:31:37+00:00
  1. Do not re-surface the pool without removing the nozzles as this will damage the nozzles. The nozzles in the pool are specific to the body they are in, so they must be marked as to which body they go back into. There are covers for the bodies once the nozzles are out to protect the bodies and pipe from material getting in them during the refinishing process. Large nozzles with three slots for removal by the nozzle tool part #005-552-1122-00 (6 per package), small nozzles with four slots for the nozzle removal tool, part # 005-552-1126-00 (4 per pack).
I am the original owner and I want all new nozzles under warranty what is required?2019-02-18T22:57:21+00:00

We do not replace every nozzle in a pool at one time and the replacement nozzle(s) will be the same color as the original and may not match the nozzles in the pool which have faded over time. Nozzles don’t all go bad at the same time.  Under warranty we will replace any nozzle(s) that are bad because of wear to the original pool owner. To determine if a nozzle is defective or worn out, you will need to remove it, blow out the line, and put the nozzle in the pool water and ratchet it up and down 5 or 6 times to make sure it is clear of debris. Then place it upright on a hard surface and push down all the way on the collar and let it come up.  It should ratchet smoothly and not stick.  If the nozzle does not have a spring then lift and push down a few times on the collar and it should operate smoothly (the PV3 nozzle will not rotate as they do not have ratchets, they must have water coming out of them to rotate).

I have a separate pump for the cleaning system. Should the filter system run when the cleaning pump is on and at what speed should it run at?2019-02-19T15:59:08+00:00

The filter pump must run during the time the cleaning pump is on and it should be set at 2400 rpm. or higher to have proper flow to operate the Main Drain and skimmer during this time. It is beneficial to run the filter for 30 minutes prior to and after the cleaning cycle has ended.

I have a single variable speed pump running the pool filter and cleaning system, what speed should I set the pump at during the cleaning cycle?2019-02-19T16:05:13+00:00

The pump must be set at a speed that produces 17 to 25 psi at the water valve gauge(s) and cleans the pool. The cleaning system relies on a specific GPM per circuit and a pressure adequate to clean and move the debris down and into the main drain.  This also requires the debris receiving drain is flowing a minimum of 35 plus gallons per minute. On a normal non-Venturi skimmer, the skimmer must be set no more than 1/3 the way open to obtain proper flow at the main drain.

I have an in-floor system and a solar system installed. Why doesn’t the pressure to the water valve reach at least 17 psi?2019-02-18T23:03:33+00:00

On a single pump system, the amount of pressure loss going through solar is high enough that you will not be able to get the correct pressure to the cleaning system, so the solar needs to run during the day, and the cleaning system run at night while the solar is off and completely bypassed.

I received a new nozzle and I need to take it apart to change it form a 3/4″ jet size to a 1/2″, 3/8″ or 1/4″ jet to match the old nozzle. How do I do that?2019-02-19T15:20:13+00:00
  1. Hold the nozzle upside down in one hand and with the other hand turn the shaft with the spring counter clockwise ¼ of a turn till is stops.Pull on the shaft and spring until it comes out.   For changing from the ¾ to ½ inch jet rotate the shaft 180 degrees and reinsert the shaft and turn clockwise to lock.   ALWAYS CHECK WHEN BACK TOGETHER TO SEE IF THE APPROPRIATE SIDE IS OPEN.
  2. If you need change to a 3/8 or ¼ inch nozzle remove the shaft as instructed above Once the shaft is out, lift the body up and down while upside down until the cap comes out of the body. Push the existing jet inward from the outside of the cap and to remove the jet insert and replace with the desired new jet insert.  ALWAYS CHECK WHEN BACK TOGETHER TO SEE IF THE APPROPRIATE SIDE IS OPEN.
  3. To clean the ratcheting mechanism, disassemble as above and flush all parts then reassemble the nozzle the same as above.
If a nozzle seems to be working but the area around it is not cleaning, what is wrong?2019-01-10T15:16:04+00:00

There is probably a blockage in the nozzle. Remove the nozzle and clear the blockage.

Important information to know before refinishing your plaster, pebble or vinyl liner pool2019-02-19T15:04:22+00:00
  1. If your pool was built before 2009, it may have a drain(s) that is not compliant with the VGB Pool and Spa Safety Act (new national law concerning drain safety), and it must be replaced if you remodel the pool.In-floor cleaning systems remove debris they sweep up through the drain and must have an approved VGB debris accepting drain installed.   Your pool refinish company must call Paramount before starting to find out which of these drains will work on your pool.  In most cases some amount of demolition will be required.  Paramount 800-621-5886.
  2. All nozzles in the pool are specific to the body they are in and must be removed and marked so they are replaced in the proper body.
  3. Plaster caps to protect the bodies and lines for the in-floor system are available and need to be used prior to start of demolition thru the refinishing process. The refinish company should call Paramount 800-621-5886.
One or multiple cleaning nozzles stay up all the time, how do I fix that?2019-02-19T16:57:27+00:00

Turn off the pump and if the nozzle(s) goes down then the module needs to be cleaned or replaced. If it does not go down then the nozzle/s needs need to be removed on that circuit, cleaned, checked for nozzle jet sizing and the line blown out.

Some of the in-floor cleaning nozzles don’t pop up during the cleaning cycle, how do I fix it?2019-03-18T22:19:31+00:00

The nozzle(s) need to be removed with the proper nozzle removal tool and cleaned by placing it in the pool water and pushing it up and down several times.   While you are doing this you also should run the system without the nozzle to clean out the plumbing of the circuit the stuck nozzle(s) were in.  If the nozzle(s) still sticks it may need to be replaced. You may need to disassemble the nozzle to fully clean it. Nozzles have a life time warranty to the original pool owner.     

The cap came off of my small step nozzles: (PCC2000, Vantage or Vanquish), PV3, Cyclean, PVR or Eco Pool, what should I do?2020-05-27T15:51:53+00:00
  1. Check the inside of the cap that came off. If the cap has a vertical groove and a horizontal groove it is an older style snap on cap. Look for a split in the cap usually in or near the vertical groove. If it is split and you are the original owner of the system, it is covered under warranty. In either case it needs to be replaced. Call 800-621-5886 and Customer Service will help you get a replacement nozzle.
  2. If the nozzle has two L shaped grooves, then it’s a twist lock cap. Push it onto the nozzle stem and twist it clock-wise until it locks.
The cleaning nozzles aren’t rotating, what should I do?2019-02-18T22:41:16+00:00
  1. Because it takes a long time for a cleaning nozzle to rotate even ¼ of the way around.
  2. The test is after the system has run for a couple of hours if there is only one narrow streak of clean area on the floor then the nozzle may not be rotating. The nozzles must come completely all the way up and go all the way down to rotate. The valve pressure gauge must be at 17 psi to 25 psi. and never should a set of nozzles stay up all the time, except on fixed nozzles (See 8 above). Check the valve is functioning properly and not bypassing water. See section 10 water valves.
  3. Check the nozzles are sized appropriately for the circuit.
  4. Make sure the pump rpm is set high enough to create the right pressure.
  5. Make sure the pump is not plugged and that the pump pot is full of water.
  6. Make sure that water is not being used for another water feature during the cleaning cycle.
  7. Make sure your filter is clean on the pump systems.


  • It is also possible that the nozzle in question has debris in it stopping it from cleaning and possibility rotating. If all these things look good take the nozzle in question out (never remove more than one at a time without marking them) as they are specific to the body, they are in. Check for debris in the center stem of the nozzle or in the ratchets around the nozzle stem.
The in-floor cleaning system is not cleaning the way it use to, what is wrong?2019-02-19T16:14:24+00:00
  1. Check to make sure the water valve gauge pressure is still adequate.
  2. Make sure the filter is clean (on cartridge filters the cartridges may need to be replaced).
  3. Check to make sure one or more nozzles (excluding PCC2000 fixed nozzles) are not staying up (this could be a dirty or bad Module in the water valve).
  4. Make sure no one has removed nozzles and put them back in a different body than they came out of.
  5. Make sure no one has opened or changed the positions of valves at the equipment pad sending water to some other feature during the cleaning cycle.
The nozzles are stuck in the body, how do I get them out?2019-02-18T22:34:03+00:00
  1. Make sure you are turning them the right direction and using the proper tool to remove them.
  2. If you have a PCC2000, Vantage, Vanquish, Vanish, Vector system where the nozzle(s) won’t come out it is recommended that you go to a hardware store and buy a nozzle that fits on the garden hose that looks like the end of a fire hose. Then swim down or tape the hose to the pool and blow all around the nozzle into the tool slots to clean that area.  Then use the tool to try to remove it Clockwise.
  3. Sometimes nozzles are in a body that is deformed from being installed with the wrong glue. If you can get it to turn ¼ of the way, then you may be able to pry it out. DO NOT DO THIS UNLESS THE NOZZLE TURNS ¼ OF THE WAY TO UNLOCK IT!
The nozzles will not stay in the body, what should I do?2019-02-18T22:10:03+00:00
  1. All paramount in-floor nozzles except Pool Valet, have an O-ring and the compression of that O-ring is what holds the nozzle in place.Large nozzle O-ring 005-552-0142-00 small nozzle O-ring 005-552-0150-00 ea. Pack of O-ring contains 4.
  2. If you have a PCC, Vector, Vanish, Vantage or Vanquish nozzle then that nozzle is a reverse direction. Clockwise to remove and Counter-clockwise to install.
  3. The other nozzles that use the tool with four one-inch slots are counter clockwise to remove and clockwise to install.
  4. You must use the nozzle tool to install or remove the nozzles. Large nozzles with three one-inch long slots #004-552-5440-00.  Small nozzles with four one-inch slots = 004-552-5452-00. The nozzle tool locks on to the nozzle. When installing a nozzle, the tool should not be reversed to remove the tool from locking on the nozzle. Give the tool a jerk to shake it loose from the tool once the nozzle is locked in place.
  5. Pool Valet nozzles have a ring that screws into the female threads in the body.
What HP pump should I replace my old pump with?2019-01-10T17:00:33+00:00

DO NOT GO BY HP, the criteria for a pool with a single pump running the cleaning system along with the filter and possibly the heater is that you need a pump that products a minimum of 65 gpm at 80 foot of head. On a pool with a booster pump operating the cleaning system you will need 60 gpm at 65 ft. of head. If the pool store does not know how to find this information then you are buying from the wrong place!

What is the purpose of the water curtain, collection zone?2019-02-18T21:52:28+00:00
  1. In pools with the PCC2000 and PCC3000 that are wider than 12 ft. at the main drain they have two fixed nozzles and two down jets that form a flow of water that directs the debris towards the main drain for faster cleaning. In some pools narrower than 12 ft wide at the drain the collection zone is made up of four down jets, two on each wall directing a flow of water that direct debris towards the main drain.

Why are there two nozzles, one on each side of the main drain in my pool?

  1. They are part of the collection zone described above.
Where can I find a pool service company to work on my cleaning system?2019-02-19T16:10:48+00:00

Start with contacting your original builder. If you need further assistance visit Paramount Find a Service/Builder

Why are air bubbles are coming out of the in-floor cleaning nozzles and or the pool returns?2019-02-18T16:37:36+00:00

Ozone is a gas and it will come out of the returns or in-floor cleaning nozzles, but the amount is determined by doing the proper adjustment on the ozone unit metering valve.

See Clear O3 install manual to adjust valve.

Look for a suction leak in these places.Loose pump lid or dirty or cracked lid O-ring, air leak on pipe going into the end of the pump where the pipe threads into the pump, pool water level too low so skimmer is sucking air.  If the pipe from the skimmer or main drain is plugged or partially blocked this can cause cavitation which puts air into the pump.  A leak at the pool equipment and plumbing above ground will allow air into the plumbing when the pump shuts off When the pump turns on that air will go back into the pool through the cleaning nozzles or pool returns.

Why are there two PCC2000 nozzles on each side of the MDXR3?2019-02-04T15:14:01+00:00

The two fixed nozzles are integral to the PCC2000 system. It along with two downjets form a debris collection zone to effectively direct debris into the MDXR3 main drain.

Why are two nozzles near the drain always up?2019-01-10T17:08:57+00:00

The two nozzles make up part of the patented “Water Curtain” and direct debris to the drain for removal. They are not on the water valve; they are on the filter pump return line and stay up as long as the filter pump is on.

Why did my pool builder not give me a tool to remove the cleaning heads in my pool?2019-01-10T16:54:32+00:00

Cleaning heads have different size jets in them and many pool builders feel the home owner would not be aware that each head must go back in the body it came from. The head lay out is designed by Paramount and the nozzle sizing must be per plan or the system may not work properly.

Why do the nozzles install counter-clockwise?2019-01-10T15:27:11+00:00

As the nozzle extends and retracts, it pushes against the cams in the retainer putting a counter-clockwise load on the retainer. The nozzle installing counter-clockwise then is always being pushed into the seat.

Why should the heater have an external bypass on non-booster pump systems?2019-01-10T16:48:35+00:00

Even though most heaters come with an internal bypass an external bypass is required to ensure that both heater and in-floor system function properly. The high flows with the in-floor system do not allow efficient transfer of heat in the heater, so a bypass is necessary to slow down the water going over the heat exchanger. The bypass also reduces the restriction on the system.

Why use a booster pump?2019-01-10T16:46:28+00:00

The addition of a booster pump to the system allows the cleaning nozzles to continue to work at peak efficiency because they are not subject to an increasingly dirty filter. The system then allows the pool water to be turned more quickly, thereby not needing to run as long.

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