FAQs Archive

Q: Which direction does the module rotate?

All modules have five gears but there is two configurations of these gears for a “STANDARD and CONTROL” module. The STANDARD module rotates clockwise. The CONTROL module rotates counter-clockwise.

Q: I have a leak in the line going to a set of nozzles. I do not want to repair the leak, how do I plug off that circuit?

You can order pressure test plugs to replace the nozzles on that circuit in the pool so there will be no leak from those nozzles.Note: the water valve will also have to be addressed so it will not dead nozzle (stop, have very high pressure, and damage pool equipment) at the blocked circuit. There are two ways to do this. Cut the line going to that circuit and tee it into another line. A cap should be placed over the line going to the pool and the line coming from the valve is tied into another line. Cut and cap the line that is blocked below the valve shell. Then cut the vein separating the ports inside the water valve base from that port to the port clockwise for it. A cap should be placed over the line going to the pool.

Q: The water valve is leaking water at the clamp, what should I do?

First try cleaning or replacing the valve O-ring and while tightening the nut on the band clamp you must tap on the clamp as you tighten the nut starting on the opposite side from the nut. This will allow the clamp to draw up evenly. Sometimes the O-ring will swell larger than the groove and will not fit. You must replace a swollen O-ring. If it is still leaking, then the base may be cracked at the flange for the clamp. This requires a pool professional to replace. Note: A cracked lid must be replaced as soon as possible because if it fails all the way it can come off and hurt someone near it or the pool could be partly drained and damage the pool equipment, the deck, or the interior finish and landscaping.

Q: My water valve lid has a crack in it, what should I do?

If you have a cracked lid shut off the pool pump and replace the lid before running the pump again. A cracked lid must be replaced as soon as possible because if it fails all the way it can come off and hurt someone near it or the pool could be partly drained and damage the pool equipment, the deck, or the interior finish and landscaping.

Q: How do I tell which module is bad?

On a single water valve if the water valve stops on one port or circuit shut off the pump and open the water valve. Remove the module and rinse it in the pool or with a hose and reinstall it one position clockwise and close the water valve and restart the pump. If it goes back to the same set of nozzles and stops again then that is a sign that the circuit has a blocked or improperly sized nozzle(s) and that the water valve module is not the problem. Remove the nozzle(s) on that circuit (keeping in mind that each nozzle must go back in the exact same body from where it was removed. Check the nozzles for debris or jet size. See nozzle sizing On a dual water valve on the same pump, if the nozzles stay up when there is only pressure on the one valve then that is the module that at the very least need to be cleaned. And may need replacement. If the problem exists only when both valves have pressure, then it is most likely the second valve module. The module with the port connectors should be the first valve. (picture) These modules with the connectors cannot be rotated to test. Rinse them and put them back in the correct orientation. On a three-valve system on the same pump, if the 2-port valve is not switching from one valve to the other it is most likely the 2-port 5 gear module. Take the 2-port module out and spin the gear closest to the center pin clockwise to make sure it is not obstructed with debris On any water valve if you see one port on the valve gauge jump more than a couple psi higher than the rest of the ports that is a sign of that nozzle(s) or circuit being partly blocked or someone not putting a nozzle(s) back in the same body it came out of.

Q: I have more than one black or tan colored water valve housings. How do I know which module goes in each one?

Refer to the Module Replacement Guide

Q: I have an in-floor system and a solar system installed. Why doesn't the pressure to the water valve reach at least 17 psi?

On a single pump system, the amount of pressure loss going through solar is high enough that you will not be able to get the correct pressure to the cleaning system, so the solar needs to run during the day, and the cleaning system run at night while the solar is off and completely bypassed.

Q: I am the original owner and I want all new nozzles under warranty what is required?

We do not replace every nozzle in a pool at one time and the replacement nozzle(s) will be the same color as the original and may not match the nozzles in the pool which have faded over time. Nozzles don’t all go bad at the same time. Under warranty we will replace any nozzle(s) that are bad because of wear to the original pool owner. To determine if a nozzle is defective or worn out, you will need to remove it, blow out the line, and put the nozzle in the pool water and ratchet it up and down 5 or 6 times to make sure it is clear of debris. Then place it upright on a hard surface and push down all the way on the collar and let it come up. It should ratchet smoothly and not stick. If the nozzle does not have a spring then lift and push down a few times on the collar and it should operate smoothly (the PV3 nozzle will not rotate as they do not have ratchets, they must have water coming out of them to rotate).

Q: I am having my pool resurfaced is there anything I should be aware as far and the cleaning nozzles?

Do not re-surface the pool without removing the nozzles as this will damage the nozzles. The nozzles in the pool are specific to the body they are in, so they must be marked as to which body they go back into. There are covers for the bodies once the nozzles are out to protect the bodies and pipe from material getting in them during the refinishing process. Large nozzles with three slots for removal by the nozzle tool part #005-552-1122-00 (6 per package), small nozzles with four slots for the nozzle removal tool, part # 005-552-1126-00 (4 per pack).

Q: The cap came off of my small step nozzles: (PCC2000, Vantage or Vanquish), PV3, Cyclean, PVR or Eco Pool, what should I do?

Check the inside of the cap that came off. If the cap has a vertical groove and a horizontal groove it is an older style snap on cap. Look for a split in the cap usually in or near the vertical groove. If it is split and you are the original owner of the system, it is covered under warranty. In either case it needs to be replaced. Call 800-621-5886 and Customer Service will help you get a replacement nozzle. If the nozzle has two L shaped grooves, then it’s a twist lock cap. Push it onto the nozzle stem and twist it clock-wise until it locks.