FAQs Archive

Q: The in-floor cleaning system is not cleaning the way it use to, what is wrong?

Check to make sure the water valve gauge pressure is still adequate. Make sure the filter is clean (on cartridge filters the cartridges may need to be replaced). Check to make sure one or more nozzles (excluding PCC2000 fixed nozzles) are not staying up (this could be a dirty or bad Module in the water valve). Make sure no one has removed nozzles and put them back in a different body than they came out of. Make sure no one has opened or changed the positions of valves at the equipment pad sending water to some other feature during the cleaning cycle.

Q: Where can I find a pool service company to work on my cleaning system?

Start with contacting your original builder. If you need further assistance visit Paramount Find a Service/Builder

Q: Some of the in-floor cleaning nozzles don't pop up during the cleaning cycle, how do I fix it?

The nozzle(s) need to be removed with the proper nozzle removal tool and cleaned by placing it in the pool water and pushing it up and down several times. While you are doing this you also should run the system without the nozzle to clean out the plumbing of the circuit the stuck nozzle(s) were in. If the nozzle(s) still sticks it may need to be replaced. You may need to disassemble the nozzle to fully clean it. Nozzles have a life time warranty to the original pool owner.

Q: I have a single variable speed pump running the pool filter and cleaning system, what speed should I set the pump at during the cleaning cycle?

The pump must be set at a speed that produces 17 to 25 psi at the water valve gauge(s) and cleans the pool. The cleaning system relies on a specific GPM per circuit and a pressure adequate to clean and move the debris down and into the main drain. This also requires the debris receiving drain is flowing a minimum of 35 plus gallons per minute. On a normal non -Venturi skimmer, the skimmer must be set no more than 1/3 the way open to obtain proper flow at the main drain.

Q: I have a separate pump for the cleaning system. Should the filter system run when the cleaning pump is on and at what speed should it run at?

The filter pump must run during the time the cleaning pump is on and it should be set at 2400 rpm. or higher to have proper flow to operate the Main Drain and skimmer during this time. It is beneficial to run the filter for 30 minutes prior to and after the cleaning cycle has ended.

Q: What should the psi be set on the water valve to clean the pool?

The normal range is 17 to 25 psi. The pressure may vary than this range depending on what PSI it takes to properly clean the pool.

Q: How many hours per day should I run my in-floor system?

The starting point is: on a one water valve system you should run it 4 hours a day. On a system with two or three water valves start at 5 ½ hours a day. New pools with little or no landscaping or extreme weather conditions may require more time. If the pool is cleaning properly then you can reduce the cleaning time by ½ hour amounts until it is not doing the proper job, then go back to the amount of time that worked. Note: the answer above is based on the water valve having the proper pressure. The normal range is 17 to 25 psi. The pressure may vary than this range depending on what PSI it takes to properly clean the pool.

Q: I received a new nozzle and I need to take it apart to change it form a 3/4" jet size to a 1/2", 3/8" or 1/4" jet to match the old nozzle. How do I do that?

Hold the nozzle upside down in one hand and with the other hand turn the shaft with the spring counter clockwise ¼ of a turn till is stops.Pull on the shaft and spring until it comes out. For changing from the ¾ to ½ inch jet rotate the shaft 180 degrees and reinsert the shaft and turn clockwise to lock. ALWAYS CHECK WHEN BACK TOGETHER TO SEE IF THE APPROPRIATE SIDE IS OPEN. If you need change to a 3/8 or ¼ inch nozzle remove the shaft as instructed above Once the shaft is out, lift the body up and down while upside down until the cap comes out of the body. Push the existing jet inward from the outside of the cap and to remove the jet insert and replace with the desired new jet insert. ALWAYS CHECK WHEN BACK TOGETHER TO SEE IF THE APPROPRIATE SIDE IS OPEN. To clean the ratcheting mechanism, disassemble as above and flush all parts then reassemble the nozzle the same as above.

Q: Important information to know before refinishing your plaster, pebble or vinyl liner pool

If your pool was built before 2009, it may have a drain(s) that is not compliant with the VGB Pool and Spa Safety Act (new national law concerning drain safety), and it must be replaced if you remodel the pool.In-floor cleaning systems remove debris they sweep up through the drain and must have an approved VGB debris accepting drain installed. Your pool refinish company must call Paramount before starting to find out which of these drains will work on your pool. In most cases some amount of demolition will be required. Paramount 800-621-5886. All nozzles in the pool are specific to the body they are in and must be removed and marked so they are replaced in the proper body. Plaster caps to protect the bodies and lines for the in-floor system are available and need to be used prior to start of demolition thru the refinishing process. The refinish company should call Paramount 800-621-5886.

Q: There is a leak through a small hole on the side of the Ultra UV just below the lid, what should I do?

If older than two years that indicates a leak and it could be several things. Call your pool builder to a pool service company to have a professional check out the leak. Call a warranty station if the unit is less than 2 years old.